We have identified the most frequently asked questions that you may have to help you make an informed buying decision. We have listed this information in four sections:
Ordering |
Payments: |
Deliveries: |
Returns:
You may also find answers to your product orientated questions at our - Product FAQ's. - If you cannot find the answer in these sections - please do not hesitate to call us at 817 649 9900
Can I only order on-line?
I live in Dallas - can I order and pick up from your store in Arlington to save the shipping?
What is the cancellation policy?
Can you customize the bunk beds?
Do you sell trundles or drawers for the bunk beds?
Are the finish colors accurate?
Do you have a printed catalog?
Why are your prices so low?
Do I have to pay extra for shipping insurance?
Can I only order on-line?
You can order on-line with our secure shopping cart. However, if you prefer, you can
e-mail us with your order and we will then call you for your credit card details. Or, just call us directly at 817 649 9900, between 9am to 4pm Central time, Monday to Friday with your order details.
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I live in Dallas - can I order and pick up from your store in Arlington?
Yes. You can order on-line, but we do not allow pick ups. All of our prices include free shipping in the Dallas - Ft Worth metroplex . This link will give you a map of our
Delivery Area in DFW.
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What is the cancellation policy?
If we are able to cancel your order before it is shipped, there is no charge. (However, please be advised that we do ship very quickly from our large warehouse inventory). We regret we cannot cancel orders after they ship.
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Can you customize the bunk beds?
Sorry, no customization. What you see on our web site are all of the items we stock.
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Do you sell trundles or drawers for the bunk beds?
Trundles and Drawers are available in Honey, Expresso, Cinnamon, Cappuccino and White finishes.
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Are the finish colors accurate?
We aim to accurately reflect the finish colors on all of our items - But, due to differences in monitor type / settings, Video cards and printers - colors may vary from what you see on your screen.
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Do you have a printed catalog?
No, we do not have a catalog - Our aim is to provide you with the maximum product information regularly updated via our web site.
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Why are your prices so low?
We are a Family owned and operated business offering great values on quality bunk beds that are imported directly from the manufacturer to our warehouse. High Volume + Low Overhead + Low Profit Margins = Great Prices.
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Do I have to pay extra for shipping insurance?
No - shipping insurance is included.
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What are my payment options?
Can I only pay on-line?
How soon do you charge my credit card?
How do you protect my credit card information?
Do you accept checks or money orders?
Is sales tax added to my invoice?
What are my payment options?
We accept all major credit cards (Mastercard, Visa, American Express and Discover), Paypal and Google checkout. Sorry, no checks.
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Can I only pay on-line?
You can pay on-line using either Paypal, Google Checkout or Credit Cards with our secure shopping cart.
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How soon do you charge my credit card?
Credit cards are charged at time of order.
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How do you protect my credit card information?
All credit card data is encrypted in our computer system. We utilize Paypal to process our credit card transactions and never have direct access to your credit card information. The Pay Pal system offers a very high level of security.
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Do you accept checks or money orders?
We do not accept personal, business checks or money orders.
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Is sales tax added to my invoice?
For all orders shipped outside of Texas - No sales Tax. Deliveries to the rest of Texas - 8 1/4%
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How will my order ship?
How soon do you ship after I place my order?
What are your shipping charges?
Will you pick up my old mattress?
When can I expect delivery?
Can you ship to APO / FPO addresses?
Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
Will I save if I order more than one set of bunks?
Will they set up my mattress / bunk bed?
How will my order ship?
All orders in Dallas Fort Worth will be shipped via our courier service.
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How soon do you ship after I place my order?
We normally deliver within 2 business days (Monday to Friday - excludes Saturday and Sunday) using our Courier Service. Normal delivery hours are 9:00 AM to 5:00 PM Monday to Friday. We will call you the day before to confirm the delivery date. If you did not provide a phone number with your order please email us a contact phone number
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What are your shipping charges?
Delivery is free to the Cities listed on our
Delivery Map
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Will you pick up my old mattress?
No - our courier service are not able to pick up old mattresses. We would recomend that you contact Mission Arlington at 817 277 6620 (or there are many other charities in the Metroplex that are desperate for beds). They will collect your old bed and give it to a family in need. Also, you will receive a receipt that you can use as a charitable tax deduction.
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When can I expect delivery?
Expect the delivery to arrive in 2 to 3 business days in the DFW area.
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Can you ship to APO / FPO addresses?
Sorry, we cannot ship to APO / FPO addresses
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Can you ship to Hawaii / Alaska / Puerto Rico / Virgin Islands or Canada?
The Bedz King website is designed especially for our Dallas - Ft Worth Metroplex customers only - We do not deliver outside of DFW
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Will I save on shipping if I order more than one set of bunks?
Our prices include delivery in DFW - as we pay our courier service by weight, there are no savings for combining orders.
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Will they set up my mattress / bunk bed?
We would prefer that someone be home to accept your delivery. The courier service will call you approx 30 minutes from when they expect to arrive. The courier driver will deliver your order to your front door or garage, they will not enter your house and they do not assemble or set up furniture or beds. If you are not home, they will usually leave the items at your front door.
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What is the returns policy?
What happens if the item is delivered damaged?
If I do not like the product, can I return it?
What is the returns policy?
Returns are permitted for items that have not been assembled and are in their original packaging. Credit will be for the cost of goods less a 15% restocking fee to offset our actual delivery costs. Customer is responsible for returning the item to us. Returns are not permitted for mattresses or mattress protectors.
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What happens if the item is delivered damaged?
All of the merchandise that we ship to you is inspected thoroughly to ensure that there are no defects at the time of shipping. Unless specifically stated, there are no Manufacturers warranties. In the rare situation that you experience damage in the delivery process, do not refuse the delivery as all items are insured . Please notify us within 3 days of the receipt of delivery if you experience any damage - we will file a claim with the carrier and replace any damaged parts as quickly as possible. To expediate the claims process, please email us a photo of the damaged part, along with it's part number from the instruction sheet. It is also very important that you keep the damaged part and all of the packaging as we will need this for the claims process.
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If I do not like the product, can I return it?
Yes - Returns are permitted for items that have not been assembled and are in their original packaging. Credit will be for the cost of goods less a 15% restocking fee to offset our actual delivery costs. Customer is responsible for returning the item to us. Returns are not permitted for mattresses or mattress protectors. You will need to contact us within 3 days of receiving your order to receive a returns authorization.
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We aim at Bedz King to give you quality bunk beds, futons, mattresses and bed frames combined with great service at the lowest price! If you have any questions please email us at info@bedzking.com
